Terms Of Use


Effective date:

These Terms Of Use are effective from 1st  August 2017.

Website www.idospa.my (website or site), including all information, tools, and services, is operated by IDOSPA Sdn. Bhd. (1234475-X) (“IDOSPA.MY”, we, us and our) and is made available to you in accordance with the following terms and conditions (“Terms of Use”). Please read these Terms of Use carefully before browsing, accessing and using our website. We periodically make amendments to these Terms of Use and to all information contained on our website. Your statutory rights shall remain unaffected by these Terms of Use. If you disagree with any part of these Terms of Use, then you may not access to our website or use any of the services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

By visiting our website and/or purchasing our products and/or services, you unconditionally consent to the following these terms and conditions, including but not limited to, any other additional terms and conditions and policies incorporated by reference herein and/or available by hyperlink. Terms of Use apply to all users of our website, including but not limited, browsers, visitors, merchants, customers, and contributors of our website content. Any new feature, tool and/or service added to the website shall also be subjected to these Terms of Use.

By entering our website, you also represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use our website.

IDOSPA.my reserves all rights to add, modify and remove portions of these Terms of Use at any time with or without prior notice. It is your responsibility to check these Terms of Use periodically for any applied changes. Your continued use of our website shall signify your agreement to be bound by these Terms of Use.


These Terms of Use and any policies or operating rules posted by us on our website or in respect to our website constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including but not limited to, any prior versions of the Terms of Use.

The failure of us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.

Content and Pricing Information

The contents and materials on our website are provided for general information only and should not be relied upon or used as the sole basis for decision-making without consulting primary, more accurate, more complete or more timely sources of

information. Any reliance on the contents and materials in our website is at your own risk. IDOSPA shall not be responsible to any errors, inaccuracies or omission in the website.

Our website may contain certain historical information. Historical information, necessarily, may not be up to-date and is provided for your reference only. We reserve all rights to change, modify and remove any of the contents and materials on our website at any time with or without prior notice. However, we have no obligation to update any information on our website. You aware and agree that it is your responsibility to monitor the changes in our website.

Although we have made every effort to display the products, services and interior images as accurately as possible, the displayed colour of products, services and interior images will depend upon your monitor and we cannot guarantee that your monitor will accurately portray the actual colours and images of such images. We also do not guarantee that the quality and accuracy of the products and services, information and other materials that you purchased or obtained meet your expectations, or that any error in the products and services will be corrected and/or compensated.

Certain products and services may be available exclusively on our website for limited time and/or quantities. You are aware that purchased and/or booked products and services from IDOSPA.com are subject to refund and subject to availability. Changing of service time should be done by contacting IDOSPA 72 hour(s) from the date of such actual service. The change of service time will not be entertained if the time lapse of 72 hour(s) have passed. You are also aware that each booking voucher is applicable for one user only and the booking voucher is not transferable and not exchangeable for cash, any other products or services. Refund and Cancellation Policy for more information about refund and cancellation.

Pricing, information, contents and materials of the products and services shown on our website are subjected to change without prior notice. IDOSPA.my reserves the rights to change, modify and remove any of the services and/or the service information at any time without prior notice and at the sole discretion of us. We shall not be liable to you or to any third-party for any modification, pricing changes, suspension or discontinuance of the products and/or services, and we are not responsible for typographical error regarding the price or any other matters.

IDOSPA.my reserves all rights, in our sole discretion, to limit or cancel any purchase of the products and/or services to any individual and/or household, order, geographic region or jurisdiction. These restrictions may include products and/or services booked and/or purchased by the same registered account, the same credit and/or debit card, or the same billing address or shipping address. IDOSPA.my shall attempt to notify you by contacting your registered or provided email address and/or contact number if your booking cancellation occurs. We may also exercise such rights on a case-by- case basis.

IDOSPA.my also reserves all rights to limit the quantities or discontinue any product or services in our website that, in our sole judgement, appear to be placed by dealers, resellers or distributors. Any campaign for any product or service made on our website is void where prohibited.

Refund and Cancellation Policy

Refund can be requested if you notify us via email in 5 working days before the appointment date. Cancellation will be subjected to a 30% cancellation fees. There will be strictly no refund for cancellation less than 5 working days before the appointment date. IDOSPA shall not entertain any refund request for booking that is less than 5 working days before the appointment date. Under such circumstances, refund is only applicable if the spa or massage centre have the reasons below:

  1. Does not fulfill the services due to business closed temporarily or permanently;
  2. Failed to provide service due to the shortage of resources or emergency events.

You acknowledge and agree that full payment is applicable upon booking. No exchange will be offered after completing a booking.

Your non-arrival by the agreed booking time may result in the cancellation of your entire booking. It is your responsibility to check all your booking details before payment completion.

IDOSPA will not make a refund to any unfulfilled bookings due to nature or emergency events that directly and/or indirectly caused by human errors, including but not limited to:

  1. Late arrival or fail to show up during booking duration under any circumstances;
  2. Fail to present your booking information upon arrival;
  3. Fail to verify your identity;
  4. Spa/massage centre rejection due to violence, sexual or any verbal and/or physical offense.
  5. Spa/massage centre rejection due to the gender-unmatching issue for Female Only labelled services.

Include your booking number and a brief description regarding your refund request in the email and send us at [email protected]. Any refund request without a valid booking number will not be accepted.

Once we have received your refund request, we shall notify you via your registered email. After we have inspected your refund request, we shall notify you once again via your registered email regarding the approval or rejection of your request.

Once your refund has been approved, the refund amount will be deposited into your preferred Malaysia bank account automatically. The transaction shall take 5 working days. Should you not receive a refund of an approved refund request, kindly contact your bank to check your bank account activities as some transactions take time to be shown or to be processed. Should the refund not found after you have checked with the bank, please contact us at [email protected].

IDOSPA reserves all rights, at our sole and unfettered discretion, but have no obligation, to refund and to refuse any refund or cancellation request, and to cancel any service to anyone for any reason at any time with or without prior notice.

For more information about Refund & Cancellation, please kindly refer to our FAQIDOSPA.my reserves all rights to refuse or cancel any service to anyone for any reason at any time with or without prior notice.


Rescheduling must be informed 3 days in advance before appointment date. Rescheduling is allowed 1 time per customer only. Failing to reschedule/inform, treatment will be forfeited.

You can reschedule through:

  1. Help button via Mobile App (idospa Malaysia)
  2. Call our customer service at 03-2711 6966 / 1700-81-7734
  3. Email to [email protected]  (Please provide Booking ID)

Accuracy of Billing and Account Information

We accept

a) Debit, Visa and Master Card and are processed using MOLPay;

b) Malaysia online banking portals and are processed using Billplz;

MOLPay and Billplz are secure online payment gateway that encrypts your card information in a secure host environment.

By submitting your personal information and credit/debit card, bank account or payment gateway account information, to our website upon account registration, information modification, product and/or service booking or purchase and during contacting us, you acknowledge and agree that the submitted information is current, complete, valid and accurate. Once your booking is accepted and processed by us, payment will be made in full.

You also agree to promptly update your account and other information, including but not limited to, email address, credit/debit card(s) number and its expiration date to avoid from error occurrence during completing your transaction and to enable us in contacting you regarding your registered account or booking.

Liability and Indemnity

Except the relation to our contractual obligations to supply products and/or services following acceptance of booking made via our website, neither we nor any of our directors, officers, employees, interns, affiliates, agents, contractors, suppliers, service providers, licensors or other representatives will be liable in contract, tort, negligence or otherwise for any losses and damages whatsoever in any way connected with your use of our website.

You agree fully to indemnify us, our directors, officers, employees, interns, affiliates, agents, contractors, suppliers, service providers, licencors or other representatives from and against all liabilities against any injuries, losses, claims or any direct and indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort, negligence, strict liability or otherwise, arising out of any breach of the conditions by you or any other liabilities arising out of your use of any of the products and/or services in our website, including but not limited to, any errors or omissions in any content or any losses or damages of any kind incurred as a result of the use of any product and/or service or any content posted, transmitted or otherwise made available via the website, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. We may terminate your use of our website immediately if we consider that you have breached these terms and conditions.

Copyright Statement

IDOSPA.my owns or has all rights to all contents including logos, wallpapers, icons, characters, artworks, images, graphics, photographs, music, texts, software and other materials on our website (content), and all HTML, CGI and other codes and scripts in any format used to implement our website (codes). The content and code of our website are protected by copyright.

Except as set forth above, you may not, unless prior written consent from IDOSPA.my:

  1. a) copy, modify, upload, download, transmit, re-publish, display for distribution to any third party for commercial purposes, or otherwise distribute any code or content from our website without the prior

written agreement of IDOSPA.my;

  1. b) reproduce, duplicate, copy, sell and/or resell or exploit any portion of our website, use and access of our website, or any contact on our website through which our website is provided, without express written permission by us.
  2. c) use our tools, services and/or products for any illegal or unauthorised purpose;
  3. d) in the use of our website, violate any laws in your jurisdiction, including but not limited to, copyright laws;
  4. e) transmit any malware or malicious code, including but not limited to, viruses, worm, Trojans and bots;
  5. f) breach or violate of any of these Terms of Use.

Your failure to comply with this statement will constitute a breach of contract and violates our copyright. IDOSPA.my shall take further action, including but not limited to, an immediate termination of your access to our website, on such violation.

User’s Comments, Feedback and Other Submissions

Should you, with or without our request, send any specific submission, including but not limited to, contest entries, creative ideas, suggestions, proposals and/or plans, or any other material via online, email, postal mailing or otherwise (collectively, ‘comments’), you acknowledge and agree that we may, at any time without restriction and prior notice, modify, copy, translate, publish, distribute and otherwise use in any medium with any comment that you send us. For the avoidance of any doubt, we are and shall be under no obligation:

  1. a) to maintain any comment in confidence;
  2. b) to pay compensation for any comment;
  3. c) to respond to any comment.

We shall also, at our sole and unfettered discretion, but have no obligation, to monitor, modify, remove or report inappropriate contents or objectionable materials that are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, sexually explicit, disparaging or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

You also agree that your comment will not violate any right of any third-party, including but not limited to, copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could, in any way, affect the operation of our website or any related website.

You acknowledge that you may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or any third-party as to the origin of any comment. You are solely responsible for any comment you make and its accuracy. IDOSPA.my takes no responsibility and assume no liability for any comment made and/or posted by you or any third-party.

Personal Data Protection Policy.

At IDOSPA, we are committed in protecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA). We may collect (but not limited) the following personal data when you visit our website:-

  1. a) personal information which regards to your identity and background such as your full name, identity card , driving license or passport number, nationality, ethnic and race
  2. b) contact information such as billing and premises address, telco and fax numbers and e-mail address
  3. c) payment information such as debit or credit card numbers, issuing bank, expiry date, name of cardholder and other banking details
  4. d) sensitive information such as your health, religion and belief records as spa and health treatments would invoke information relating to such condition of the customer
  5. e) Image recording via CCTV cameras installed at the Spa Merchant
  6. f) Pictures taken at our events or functions or other third party events or functions which IDOSPA corroborate with

You understand and agree that your personal information, except credit card information, may be shared with, disclosed to, transferred unencrypted to or involved with:

  1. a) transmissions over various networks, including but not limited to, a third-party website. If you elect to provide your personal information on such third-party website, submitted information will be subject to that third-party website’s privacy policy and security practices. We are not responsible or liable for any content presented by or contained on any independent website, including but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policy of these third-party websites;
  2. b) changes to conform and adapt to technical requirements of connecting networks or devices of yours and our servers;
  3. c) our business partners, including those located in other countries, and selected third-parties who provide services to us, including to process payments (applicable for encrypted credit card information), provide electronic online investor information, monitor website activity, serve website content, help to maintain our customer database, administer emails, surveys or contests. Our service providers have undertaken to keep such information confidential in accordance with the terms of this Privacy Policy and applicable law, and accordingly, are not authorised to use your information for any purpose other than to provide the contracted services;
  4. d) as required by law, in response to legal process including law enforcement requests, and where needed to protect safety, property or legal rights of users of our website, company or third-parties;
  5. e) another company, or due to any merger, reorganisation or liquidation, customer information will be one of the transferred assets. Your personal information shall remain subject to any pre-existing Privacy Policy as updated from time to time.

we wish to also highlight that when you visit our website, our web servers may automatically recognise certain non-personally identifiable information about you such as domain name, access provider, IP address and browser language. Our website uses a browser feature known as cookies, which assigns a unique identification to your computer. The information collected from cookies allows us to provide a better service to you and improve the feature of our website in a variety of ways.

We may use third-party advertising companies to serve company advertisement on our website or other websites you may visit. To accomplish this purpose, these companies may employ anonymous cookies and action tags to measure the advertising effectiveness. These companies also provide us the information which we use for marketing purposes.

Use of Information under the PDPA

Information as stated above, including but not limited to, feedback, data, questions, comments, suggestions or like shall not be deemed confidential. The submission stated as above shall be deemed the property of IDOSPA.my and your submission of such information shall constitute an assignment to us of all rights, titles and interests. We will not be liable for any use or disclosure of such information and will not have any obligation to keep such information confidential. IDOSPA.my reserves the rights to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including but not limited to, marketing products which incorporate, or otherwise rely on such information.

We do not seek to solicit any confidential or proprietary ideas, suggestions, materials or other information relating to developing, designing, modifying or marketing our website, products and services. By submitting such information, you warrant that we may publish such information, use it as part of our operation, and incorporate its concept in our website, products and services without liability.


This Personal Data Protection Policy is effective unless and until terminated by either you or us. You may withdraw your consent for the information collection, use and disclosure by contacting us at [email protected].

All of this is to improve your experience and allowing us to better communicate with you regarding our products and services. By using and submitting information to our website, you agree that we may collect, use and disclose your personal information that we collect in accordance with the purposes and uses identified in this Personal Data Protection Policy. Your credit card information is always encrypted during transfer over networks.

Third-Party Tools and Links

Third Party Tools

IDOSPA.my may provide you with the access to third-party tools over which we neither monitor nor have any control or input by us. By utilising such tools, you acknowledge and agree that we provide the

access to such tools without any warranty, representation or condition of any kind and without any endorsement. IDOSPA.my shall have no liability for whatsoever arising from or relating to your use of the third-party tools. Any use by you of optional tools offered through our website is entirely at your

own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tool is provided by the relevant third-party provider(s).

IDOSPA.my may also, in the future, provide new service(s) and/or feature(s) through our website, including but not limited to, the release of new tools and resources. Such new service(s) and/or feature(s) shall also be subject to these Terms of Use.

Third-Party Links

Certain contents, products and services on our website may include third-party’s hyperlink; these hyperlinks may direct you to the third-party website that is not affiliated with us. IDOSPA.my is not obligated for the information accuracy provided by the third-party website, and we do not warrant and will have any liability and responsibility for any materials, products and services in the third-party website.

IDOSPA.my also do not liable for any harm or damage related to the purchase and/or use of products and/or services, resources and contents, security and safety or any other transactions made through any third-party website. You acknowledge and agree that you are no longer governed by this Privacy Policy or our Terms of Use, and are aware that it is your responsibility to review and understand the third-party policies and terms and conditions before engaging in any transaction with the third-party. We shall not entertain complaints, claims, concerns or inquiries regarding the third-party products and services.

You acknowledge that certain third-party providers may be located in or have facilities that are located a different jurisdiction than either you or us. Should you elect to proceed with a transaction that involves the services of a third-party service provider, you acknowledge and agree that your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


We use Cloudflare that offers Distributed Denial of Service (DDoS), Website Firewall (WAF), Secure Socket Layer Technology (SSL) and Modern TLS to provide security while transmitting information over the internet and maintaining the website.

Our website is hosted by IDOSPA Sdn. Bhd. (1234475-X). The collected information from you will be stored in the data storage, databases and general application provided by IDOSPA Sdn. Bhd., and secured with a firewall.

Payment Security

Should you choose the direct payment gateway as your payment method during booking and/or purchase completion, you acknowledge and agree that IDOSPA Sdn. Bhd. shall encrypt your credit and/or debit card information with Secure Socket Layer Technology (SSL) through the Payment Card Industry Data Security Standard (PCI-DSS).

To protect your personal, credit and/or debit information, we take reasonable precautions and follow the best industry practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Although no method of transmission over the Internet or electronic storage is 100% secure, IDOSPA.my follows all PCI-DSS requirements and implement additional generally accepted by the industry standards.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using our website or its contents and/or materials:

  1. a) for any unlawful purpose;
  2. b) to solicit others to perform or participate in any unlawful acts;
  3. c) to violate any international, federal, provincial or state rules and regulations, laws or local ordinances;
  4. d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  5. e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
  6. f) to submit false or misleading information;
  7. g) to upload or transmit viruses or any type of malware that will or may be used in any way that will affect the functionality or operation of our website or of any related website, other websites or the Internet;
  8. h) to collect or track the personal information of others;
  9. i) to spam, phish, pharm, pretext, spider, crawl or scrape;
  10. j) for any obscene or immoral purpose;
  11. k) to interfere with or circumvent the security features of our website, other websites or the Internet.

We reserve the right to terminate your registered account in IDOSPA.my and your use of our website for violating any of the prohibited use.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms of Use for all purposes.

These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer use our website, or when you cease using our website.

Should you fail, in our sole judgment, or we suspect that you have failed to comply with any term or provision of these Terms of Use, we also may terminate these Terms of Use at any time without prior notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our website or any part thereof.

Governing Law

These Terms of Use and any separate agreements whereby we provide you products and/or services shall be governed by and construed in accordance with the laws Malaysia.


In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.

Change of Terms of Use

IDOSPA.my reserves all rights, at our sole discretion, to add, modify, change, replace and remove any part of these Terms of Use by posting updates and changes to our website at any time with or without prior notice. It is your responsibility to check these Terms of Use periodically for any applied changes. Your continued access or use of our website shall signify your agreement to be bound by these Terms of Use and any of the applied changes.

You may review the latest version of the Terms of Use at any time at this page.


The information that published on our website is for the conveniences to our visitors. While we attempt to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve all rights to make corrections and changes to our website at any time with or without prior notice. We do not claim that the information shown on our website is appropriate to your jurisdiction and we do not warrant that the results that may be obtained from the use of our website will be accurate or reliable. You also acknowledge and agree that we may remove the service for indefinite periods of time or cancel the products and/or services at any time without prior notice.

You assume all responsibility and risk with respect to the use of our website. The company disclaims all warranties, representations and endorsements express or implied, with regard to information accessed from or via our website, including but not limited to, all express and implied warranties such as warranty of title, merchantability, non-infringement and fitness for a particular purpose. IDOSPA.my does not warrant that our website is virus-free, bugs-free or free of any harmful components. We do not warrant that the functions contained in the material will be uninterrupted, timely, secure or error-free or that errors will be detected and fixed.

IDOSPA.my does not assume any liability or responsibility for the accuracy, completeness, reliability or usefulness of the information disclosed or accessed via our website. We do not have any duty to update and/or upgrade our website or modify the contents or codes and we shall not be liable for our failure in updating such information. It is your responsibility to verify any information contained in our website before relying upon it.

IDOSPA.my also makes no warranties of any kind regarding any non-company website to which the use may be hyperlinked from our website. It is included solely for the convenience of the user, and we make no representations or warranties with regard to accuracy, availability, suitability or reliability of the information provided in such non-company website.

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